UREJANJE

Electronic Signature

In the questionnaire, you can include the 'Electronic Signature' question type, which you can find among all question types on the left side of the screen. An electronic signature can be used for registrations, logins, confirmations, etc.

The question is displayed to the respondent in two parts - the first part is a field where the respondent signs their name graphically, and the second part is a 'Signature of' field where the respondent types in their name. It is advisable to remind respondents to fill in all fields.

The signature is recorded in the survey data in two parts: graphically (as a link to an image of the signature) and as text (what the respondent entered in the 'Signature of' field).

An example of an electronic signature survey >>


The functionality is available for users of the 2KA and 3KA packages for individuals, and for users of the business packages for groups.


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Text (Question Type)

This question type is used to enter a short text message, but it can also be set to accept longer texts. This is an open question type, which is more demanding for analysis later on.

When editing the field, there are several settings available through which the text input field can be adjusted:

  • The field can be different widths and sizes (from 1 to 30 lines).
  • You can also set the maximum number of characters that the respondents can enter as an answer (0 to 9999 characters).
  • Up to 4 input fields can be shown.

Example:

Text - question type

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Respondent Access Settings: Cookies, IP Addresses, Passwords, Registered User Recognition

In the 'EDIT' - 'Settings' - 'Respondents access' tab, you can set cookies, restrict access to the survey and set a password to access the survey.

 

1) Completion options 

You can set cookies in the 'EDIT' - 'Settings' - 'Respondents access' - 'Completion options' tab. A 'cookie' is a code that is placed on the respondent's computer by a server (e.g. 1KA), so that 1KA can identify the respondent when they try to complete the survey again. You can specify the cookie storage duration. Select the option 'The same respondent can complete the survey only once' under the 'Multiple responses:

  • 'Until the end of the browser session', where the cookie will be deleted as soon as the respondent closes their browser (Internet Explorer, Mozilla Firefox, Opera, etc.); therefore, if the respondent comes back within the same session, they can make further corrections. Caution: if a second respondent enters in the same session after the first respondent, the cookie will still be saved from the first respondent, which will cause issues with the survey!;
  • 'For 1 hour' means that the cookie will be deleted after one hour from the first time the respondent clicked on the survey URL. The same warning as above (browser session) applies;
  • 'For 1 month', the cookie will be deleted one month after the respondent first clicked on the survey. The same warning as above (browser session) applies.

Under the option 'Retaking the survey' you can also change where the respondent starts the survey when they return to the survey:

  • Starts from the beginning, with the respondent seeing the answers they have already given;
  • Starts at the last submitted page, i.e. returns to the page where they left the survey.

You can also allow a user who has already completed your survey (a user who has completed the survey) to edit their answers afterwards, but this means that the data and analyses will also change, so in most (but not all) cases, it is better to choose that respondents can not edit their answers.

Regardless of the cookies (whether the option "until the end of the questionnaire", "until the end of the browser session", "for 1 hour" or "for 1 month" is selected), you can also specify what the respondent's options are while they are answering the survey ('Editing responses after survey completion'):

  • Can subsequently edit their answers: when they return to the previous page, they can change their answers. These then overwrite the previously entered values in the database when clicking on 'Next page'. 
  • Cannot subsequently edit their answers: even if they click on 'Previous page' or on the 'Back' button in the browser, they can only see their answers but cannot change them.

 

2) IP recognition (IP address restrictions)

To prevent the same person from answering your questionnaire multiple times, you also have the option of blocking the IP address of the device from which the respondent is accessing the survey. You can do that in the 'EDIT' - 'Settings' - 'Respondents access' - 'IP recognition' tab. You can block it for 10 minutes, 20 minutes, 60 minutes, 12 hours or 24 hours. However, this means that you can unintentionally also block another person using the same computer from answering the survey. It only makes sense in rare cases, e.g. voting, where there is a risk that someone is submitting multiple responses with a bot or a script. Of course, respondents can also circumvent IP restrictions by using virtual IP addresses. In general, however, this is a risky option which does not solve the problem of duplicate responses, but generates the risk of preventing a large number of relevant users from completing the survey, as often whole organisations or departments have the same IP address, for which there are many computers and potential respondents. More >>

 

3) 1KA recognition

1KA also enables the recognition of respondents who are registered 1KA users, but they must be logged in to the 1KA installation while completing the survey. In the tab 'EDIT' - 'Settings' - 'Respondents access' - '1KA recognition' you have two options:

  • 1KA recognises the user as a respondent, i.e. a person (logged in to the 1KA installation) who answers your survey. This setting is suitable for internal administrative processes, e.g. when members of a collective fill in some data (e.g. address, contact) and can always correct their answers;
  • 1KA recognises the user as a person entering other respondent's answers (data input), i.e. an interviewer entering answers, for which 1K provides the appropriate interface adjustments. This option is particularly useful in the case of mass entries, or when a field survey is carried out and then interviewers enter the collected answers, to see who has entered which answers. The same applies to telephone surveys.

The above two cases are rare; the default option is of course that 1KA does not recognise the user of the 1KA installation. Turning this option on can have serious consequences. If the 'Yes, as data input' option is enabled, the user has additional settings available for Questionnaire Entry.

 

4) Access with password (password to access the survey)

Access to the survey can best be restricted via a password in the 'EDIT' - 'Settings' - 'Respondents access' - 'Access with password' tab. You can generate multiple passwords and thus create groups of respondents that can be separated in analyses or used as a basis for IF conditions. In this case, the password serves as a safeguard to ensure that only those you want to complete the survey do so. A single password can be created for all respondents, or a password for each respondent. If you want to enter several passwords at once, select the 'Password mass insert' option. The use of passwords is only available for users of the 2KA and 3KA packages for individuals, and for users of the business packages for groups

In the 'PUBLISH' - Invitations' tab, you can also set up personalised codes to access the survey, via the email invitation interface available to users of the 3KA package for individuals, and users of the business packages for groups. Usually this code is then used in the email invitation, preferably automatically (in the survey URL) so that it does not need to be entered by the respondent. Alternatively, we may ask the respondent to enter the code manually. Similarly, the code can be sent in other ways, e.g. in a letter, and the respondents can type it in. The generation and use of individual codes is described here.

The use of passwords is in principle stronger and overrides the other settings for respondent access restriction (cookie, IP number, registered user identification), but interference may occur, so we strongly recommend to use only one of the above mentioned ways to identify respondents: cookie, IP number, registered user identification or individual password.


Some of the functionalities described are only available for users of the 2KA and 3KA packages for individuals, and for users of the business packages for groups.


Random Display of Survey Questions (Randomization)

Random display of survey questions (randomization) is particularly useful for creating quizzes, tests, etc., where you want answers, questions or blocks of questions to appear in a different order to respondents. There are three options for this:

  1. Random sorting of answers within a question;
  2. Random sorting of questions within a block;
  3. Random sorting of blocks in a multi-block questionnaire.

1. Random sorting of answers within a question

If you want the answers to a particular question to appear in random order, the procedure is as follows:

  • in the 'EDIT' - 'Questionnaire' tab, click on the toolbar of the question (the grey bar where the question name is located) for which you want to randomise the answers;
  • in the question editor that appears on the right, select 'Random' under 'Order categories'.

When respondents click on the survey, the answers to this question will be displayed in a different order each time: Example of a question with random sorting of answers >>

By using paradata, it is possible to track the order of questions a particular respondent was exposed to. This data is accessed in the 'DATA' - 'Browse' tab, where under '+ Show columns', you can tick the option 'Respondent paradata'. For each respondent, you can see in what order their answers were displayed.

  • Numbers in each line indicate the order in which the answers were shown to a particular respondent.

2. Random sorting of questions within a block

If we want the questions to appear in a random order within a block of questions:

  • move the questions into a block;
  • then click on the "pencil" button on the right side of the block to navigate to the block settings;
  • under the option 'Randomize block content' select 'Questions'.

Such a block must not contain page breaks.

We also have the additional option of setting the number of questions displayed. You can set to show all questions or just a part of them, e.g. a random 5 from a block of 10 questions. For more information and other detailed instructions on how to structure the questionnaire into blocks, see the Manual >>

3. Random sorting of blocks in a multi-block questionnaire

If you want a questionnaire with several blocks of questions to show these blocks randomly to the respondent, follow the procedure below:

  • move questions to the desired blocks;
  • create another main block in which we place all the blocks which we want to randomize;
  • the main block must start before the first block and end after the last block - the layout of the blocks must therefore look like this;
  • after that, click on the toolbar of the main block and move to the editor;
  • under the 'Randomize block content' option, select 'Blocks'.

Such a block must not contain page breaks.

You can also use the 'Structuring Into Blocks' survey example from the survey library (section '1KA Surveys and Questions' - 'Conditions and Filters') as a template for a questionnaire structured into blocks, which you can copy and customize.

The structure of the questions in the blocks can be seen even more clearly if you use the 'Collapsed view' option, which is located above the questionnaire itself, on the right side.


The functionality is available for users of the 2KA and 3KA packages for individuals, and for users of the business packages for groups.


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Survey Settings

In the 'EDIT' - 'Settings' tab, you can change the survey settings as you wish. You can edit the basic data, respondent and editor access, survey duration, standard words, notifications, comments, missing values, paradata, data display and groups.

1. Basic settings

  • Basic info: here you can change the internal name of the survey, the published name of the survey, add a note to the survey. You can also  enable the display of the survey progress indicator, hide the title of the survey from respondents, enable the option to continue the survey later, show/hide the 'Previous page' button, enable hints to be shown to the respondent as they complete the survey
  • Language settings: you can change the language for the editors of the survey and for the respondents. There is also a 'Survey translations' functionality, which allows you to translate the survey into other languages. This functionality is only available for users of the 2KA and 3KA packages for individuals, and for users of the business packages for groups. More information on language settings can be found here >>.
  • Privacy policy: set the privacy policy to be displayed at the beginning of the survey (if you select the checkbox option, the respondent can only continue with the survey if they agree to the terms and conditions).
  • Library: save the survey in a folder in the library.
  • Alerts:  set or remove reminders for questions.
  • Numbering: you can specify how the questions in the survey should be numbered (without, with a sequence number, with the name of a variable, with the name and sequence number of a variable).

 

2. Table settings

Here you can customise the display of the 'Table' questions type for desktop and mobile devices. You can choose between the following types of customisation: grid, scrolling, unfolding and horizontal scrolling.

 

3. Standard words

In addition to changing the language, 1KA also allows you to manually change the standard words. You can change the standard words in your survey as you wish, e.g. you can replace the 'End' button in the conclusion with 'Finish'.

 

4. Editor access

Here you can set who can edit the survey besides you (the author). You will also see who are the users editing the survey: you can set certain restrictions for each editor, e.g. you can set that a user can only access the data and analysis, but cannot unlock the survey for editing.

You can give access to the survey to already registered users by entering their email address in the box under 'Add users that can edit the survey'. If adding more than one user, write each address in its own row. More >>

 

5. Respondent access

You can set cookies in the 'EDIT' - 'Settings' - 'Respondents access' - 'Completion options' tab. You can choose until when the cookies should be stored. The following options are available:

  • 'Until the end of browser session', where the cookie will be deleted as soon as the respondent closes their browser (Internet Explorer, Mozilla Firefox, Opera ...);
  • 'For 1 hour' means that the cookie will be deleted after 1 hour from the first time the respondent clicked on the survey URL;
  • 'For 1 month', the cookie will be deleted after 1 month from the first time the respondent clicked on the survey URL;

In this section, if cookies are enabled, you can set that when the user returns to the survey, they start from the beginning (in which case duplicate responses may occur as the first entries are already stored in the database) or that they continue where they left off, so the previous responses are already in the database and the same database entry just continues with further responses.

You can allow a user who has already completed your survey to edit their answers later, but this means that the data and analysis will also change, so it is better to select that they cannot subsequently edit their answers.

IP recognition: in the 'EDIT' - 'Settings' - 'Respondents access' - 'IP recognition' tab you can choose to block the completion of the survey in case of a repeated IP address, for a certain period of time.

1KA recognition: In the tab 'EDIT' - 'Settings' - 'Respondents access' - '1KA recognition' 1KA also allows you to identify respondents, but they must be registered users. Here you have three options:

  1. 1KA recognises the registered user as a respondent, i.e. the person answering your survey,
  2. 1KA recognises the registered user as the person doing data insertion, i.e. entering other people's answers (e.g. when digitizing paper surveys)
  3. Alternatively, you can choose that 1KA does not recognise the registered user.

If you want the recognized respondents to see their email address when answering the survey, select 'Show them their email' below.

 

In the  'EDIT' - 'Settings' - 'Respondents access' - 'Access with password' tab you can set Survey password (Access with password): you can generate several passwords to access the survey and thus also create groups of respondents that can be separated in the analyses. Passwords are only available for users of the 2KA and 3KA packages for individuals, and for users of the business packages for groups.

 

6. Notifications

In the settings, you can also set up notifications for completed surveys, survey expiry, changes to activity and deletion. Notifications are only available for users of the 2KA and 3KA packages for individuals, and for users of the business packages for groups. You can find out more about the notification settings in the Notifications guide.

 

7. Activity/quotas

  • You can set the duration of the survey as you wish by clicking on the calendar icon to the right of the date window and selecting the start date, i.e. 'from', and then repeat the same for the end date, i.e. 'to'.
  • You can also select the 'Permanent survey' option, which means that the survey does not have a fixed deactivation date.
  • You can also set a limit (quota) on the number of responses for all units or only for the valid units. If you select 'yes' for quotas, then you must also provide a number which indicates after how many responses the survey should be deactivated.
  • You can read more here >>

 

8. Groups

Here you can create groups of respondents, each with its own survey URL, if you want to analyse specific groups of respondents but do not want to ask them identification questions. Groups are only available for users of the 2KA and 3KA packages for individuals, and for users of the business packages for groups.

 

9. Comments

Before sending the survey to respondents, it is advisable to have it reviewed by the other editors of the survey, and it may also be reviewed by the respondents. Allow these people to comment, possibly on each question individually, or just on the survey as a whole. All this can be edited in the 'Comments' interface. Comments only available for users of the 3KA package for individuals, and for users of the business packages for groups.


You can turn on comments from editors and comments from respondents. There are also advanced settings for comments, which you can see in more detail in the Comments manual >>.

 

10. Data display

Here you can set the default display of the appropriate units, which will also be taken into account in the data table in the 'DATA' - 'Browse' tab and in the survey analyses.

 

11. Paradata

  • Storing and displaying paradata: you can set to store the respondent's browser version, referral (respondent redirects) and the time of answering the survey questions. This information will be displayed in the 'DATA' - 'Browse' tab if you select the 'Respondent paradata' option from the '+ Display columns' menu.
  • IP address: here you can configure the storage of the respondents' IP address. IP numbers are stored in the database and also displayed in the STATUS tab, but are not linked to the survey data as IP is treated as personal data.

 

12. PDF/RTF exports

Here you can configure the export of the questionnaire (numbering of questions, display of conditions, display of introduction) and the export of the respondents' answers. The extended PDF/RTF export is an export of the questionnaire as it is, while the short export is an export of the questionnaire with the results in a shortened form.

 

13. GDPR

Here you can indicate whether the survey collects personal data (GDPR) and use the 1KA GDPR template in the introduction of the survey. More about GDPR >>

 

Some of the functionalities described are only available for users of the 2KA and 3KA packages for individuals, and for users of the business packages for groups.

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Data Archive

Before making edits to the questionnaire or data, it is recommended that you create an archive version of the data in the 'DATA' - 'Archive' - 'Archives' - 'Data' tab. You can do so by clicking on the 'Create archive version of data' button. A list of archive versions of the data is automatically generated, showing the date of creation for each archive version aswell as the option of activating the archived version of the data.


The functionality is available for users of the 2KA and 3KA packages for individuals, and for users of the business packages for groups.


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Survey Archive - Export survey to .1KA file

In the 'EDIT' - 'Archive' - 'Export to File (.1KA)' tab, you can save and download the archive file of the survey (questionnaire). You can export only the questionnaire, or the questionnaire together with the data.

  • In the 'Questionnaire' submenu, you can click on the 'Export' button to download the questionnaire file to your computer. The file is saved with the .1KA suffix.
  • In the 'Questionnaire and data' submenu, you can download the questionnaire file and the data to your computer by clicking 'Export'. The file is saved with the .1KA suffix.

In both cases, you can import the file back to 1KA at any time, and thus create the same survey. Import the survey back through the interface for creating a new survey. If you export a questionnaire and data, both questionnaire and data are transferred when importing the .1KA file. This way, you can copy the entire survey along with the data. This option is often used to download surveys from our site to your own installation or virtual domain and vice versa.

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Setting up a Static First Page (Introduction)

When editing the questionnaire, you can specify a static display of the introduction in the introduction settings.

Settings of static intruduction

If a respondent clicks on the Introduction page and then leaves the survey without clicking anything else, the respondent is given a status of '3' and is recorded in the database as a non-valid unit. If this is not desired, we can enable static display of the introduction, which means that a respondent who clicks on the survey and is shown the introduction will not be recorded as a respondent until they click on the next page. In this case, the respondent will only be recorded in the database when they click on the next page.

Static display of the introduction is particularly recommended if the survey is published as an embed on a web page or to avoid false (computer-generated) clicks on the survey.

Additionally, to avoid fake clicks on the survey, the introduction can be set to display and verify with a CAPTCHA test, where the respondent must first prove that they are not a robot (program).

Example of a survey with CAPTCHA test >>

 

'Heatmap' Question Type

A 'Heatmap' is a question type that allows results to be presented graphically in the form of colors. In this question type, the respondent provides feedback on the image adjacent to the question, and it differs from the Hotspot question type in that the respondent is not limited to selecting predefined places in the image, but can mark all parts of the image (of course, we can also limit the areas if we wish). 

The 'Heatmap' question type can be found in the 'EDIT' – 'Questionnaire' tab. Select 'Heatmap' from the set of all questions in the 'Special questions' segment. Upload an image via the icon that appears within the question.

In the question settings (click on the question toolbar or on the 'pencil' icon), under 'Basic', you can specify the maximum number of possible answers or the 'Number of possible clicks'. If more than one click is allowed, you can also indicate whether to show a click counter ('Show clicks counter'). In addition, you can indicate whether to show clicks ('Show clicks') and select the color and size of the click indicators. For the shape of the click, there are two options to choose from: circle or square. If desired, we can also add a specific region to the image. This is done by clicking repeatedly on the desired part of the image and dragging the intersections of the resulting character as desired. Right-click to delete the points or intersections. You can also add a region name.

In the 'ANALYSE' – 'Statistics' tab we have the basic statistical calculations just like for the other question types. There is also a 'Heatmap' option, where you can graphically display the results on a selected image, or the density of the selected results, or the clicks (frequency) of respondents on a specific question.

Example of a survey with the 'Heatmap' question >>

Example of 'Heatmap' analysis >>

Graphical display of 'Heatmap' >>


The functionality is available for users of the 2KA and 3KA packages for individuals, and for users of the business packages for groups.


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