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The Response Rate
In the 'DASHBOARD' tab, you can view information about your survey, survey referrals, the status of the survey, the survey’s timeline, responses by pages, as well as the response rate.
The section 'Response rate' displays the cumulative status according to the following statuses:
- Entered intro: every click on the survey is counted, regardless of whether the survey is fully completed or if the respondent left the survey immediately after clicking on the link to it.
- Entered first page: every respondent who clicked on 'Next page' at least once is counted.
- Partially completed: each respondent who answered at least one question is counted.
- Completed: each respondent who clicked on the 'End' button on the last page of the survey is counted.
If the respondent has not answered any questions before leaving the survey (either in the middle of the survey or after clicking the 'End' button), then the survey is given a status of Partially empty (5l) or Completely empty (6l), where the additional letter 'l' refers to the respondent's lurker status.
Response rates are further detailed in this DIAGRAM.
Related content
1KA Registration and Login
You can register for the 1KA online tool (create an 1KA user account) using your email address or your Google account.
You can then use this account to log in to the 1KA tool.
Simple Survey
Video tutorial shows how to create and edit a simple survey in 1KA and how to manage the obtained data.
Paradata
The total number of respondents is displayed in the ‘DASHBOARD’ – ‘Paradata’ tab. You can filter the respondents according to valid units and the type of device through which the respondents accessed the survey. You have the following options: computer, tablet, phone or the number of clicks via robot.
You can also review how many respondents had JavaScript enabled, as well as the type of browser and operating system that they used. The data is collected using a standard command which checks the signature of the browser, and which is updated every 3 months.
