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1KA is a reliable and well-documented tool. In addition to extensive standard support resources, we also offer advanced paid support in the form of individual methodological consulting. If you need assistance when using 1KA, we recommend that you first review the existing support content, where in most cases you will quickly find the appropriate answer.
What is the fastest way to find an answer?
For the quickest possible solution, we recommend following these steps in order:
- Getting started with 1KA: Begin with the Introduction to 1KA section, which provides initial steps, basic instructions, and recommendations for both beginner and advanced users.
- Frequently asked questions and technical issues: Check the Frequently Asked Questions and Most Common Technical Issues sections, where you will find solutions to the most common situations encountered when using 1KA.
- User Guide, manuals, and video tutorials: The User Guide provides a detailed overview of 1KA functionalities. Additional instructions are also available in the manuals and video tutorials.
- Help within the 1KA application:
A search function for website content is always available in the upper-right corner within the application.
In the upper-right corner, there is also always a link to the relevant section of the User Guide, which is structured in the same way as the internal navigation of 1KA.
User Support Centre: If you are unable to find an answer despite using the resources above, please complete the 1KA User Support Centre Form.
What do we offer?
- Methodological support: research design, questionnaire preparation and testing, advanced settings, consultations, and other methodological assistance.
- Statistical analyses: from basic to more advanced analyses in 1KA, Excel, SPSS, and R.
- Development of 1KA functionalities: customisation of existing solutions, API integrations, and custom development.
- 1KA training workshops: effective use of the 1KA tool, advanced implementation of online surveys, and customised workshops.
- Restoration of deleted data or questionnaires.
- Technical support: assistance with installations, system settings, and additional customisations.
